Privacy Policy

Thank you for reviewing our Privacy Policy. This website, (the “Site“), is operated on behalf of Live Urgent Care, LLC (“Live Urgent Care,” “we,” “us” and “our”). Live Urgent Care respects your privacy and is committed to protecting the personal information that you share with us. We do not and will not sell personal information. Generally, you may browse our website without providing information about yourself. When we require personal information to provide services or when you choose to provide us with your personal information, this Privacy Policy describes how we collect and use your personal information. 


Please read this Privacy Policy carefully. We want you to understand what data we collect from you when you visit or use our Site, how we use such data, and whether and to whom we share such data with others. Using our Site is voluntary, and by accessing or using the Site, you: (i) acknowledge that you have read and understood this Privacy Policy; (ii) agree that your access and use of the Site are subject to the Privacy Policy; and (iii) consent to our collection and use of your Non-Personal and Personally Identifiable Information as described in this Privacy Policy, as updated or revised from time to time. At all times, we reserve the right to disclose any information, including Personally Identifiable Information, to comply with any applicable law, regulation, legal process or governmental request, to protect Live Urgent Care’s rights or property, during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.


When you use the Site, several types of data may be collected from you, including: (1) Non-Personal Information; and (2) Personally Identifiable Information. Certain types of data are specifically NOT collected, including personal information from children.

Non-Personal Information. We automatically collect certain data regarding use of or access to the Site. Examples of this kind of data include:

  • Browser type and operating system;
  • Date and time of visit;
  • Referring web page;
  • Links that connected you to the Site;
  • IP address; and
  • Type of device used to access the Site.

This information (collectively, “Non-Personal Information“) does not, by itself, personally identify users. We use this Non-Personal Information to monitor the effectiveness of the Site, to help personalize your online experience and to consider potential improvements to the Site. Non-Personal Information may be collected through cookies. For more detailed information on cookies, please refer to the “Use of Cookies” section below.

Personally Identifiable Information. You are able to view content displayed on the Site without disclosing any information that, either alone or in combination with other information, can be used to uniquely identify, contact or locate you (collectively, “Personally Identifiable Information,” or “PII”). However, certain features accessible through the Site may require disclosure of certain PII, depending upon the features you are using.

Online Appointment Scheduling. Through a third-party entity, Solv, or such other third-party entities as Live Urgent Care may from time to time utilize for this function, Live Urgent Care provides users with the convenience of an online appointment scheduling system. Although accessible through the Site, this feature is hosted on a third party website. PII collected through this feature may include, without limitation, your name, phone number and email address, as well as your social security number, date of birth and other sensitive information. PII provided through the online appointment scheduling system will be governed by such third party’s separate terms of use and privacy policy, which you should review before disclosing any information. 

Protected Health Information. To the extent we receive certain information regarded as protected health information (“PHI”) under the Health Information Portability and Accountability Act (“HIPAA”), our use and disclosure of such PHI is governed by the terms of HIPAA. For complete information on your rights and our obligations under HIPAA, please review our Notice of Privacy Practices.

No Personal Information from Children. We do not knowingly collect any personal information from children under the age of 13 without parental consent, unless permitted by law.  If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.

Other Information NOT Collected. Our services and your use of the Site do not require you to disclose, nor require us to request or collect, any other information not described above. We do not request, solicit or intend to collect any such information and you should not disclose, enter or upload any such information on the Site. If we discover that such information was disclosed by you, we will exercise commercially reasonable efforts to delete such information; however, we are not liable for any consequences relating to such disclosures of information.


The use and disclosure of certain information varies with respect to the type of information collected, including: (1) Non-Personal Information; and (2) Personally Identifiable Information.

Use of Non-Personal Information

We use the Non-Personal Information collected through the Site for statistical purposes and for improving the functionality of the Site. This information may also be used to administer your participation in the Site including, without limitation, to troubleshoot and resolve problems with the Site. In general, this information is used internally but we may, from time to time, engage a third party to assist us with these analyses. In those limited cases, disclosure of this information to a third-party is necessary; however, the data is disclosed in the aggregate.

Use of Personally Identifiable Information. In general, the PII collected is used for purposes of fulfilling your requests for services, or for providing you with information. In all cases, your use of such features and your disclosure of information to Live Urgent Care are voluntary.

We, or a third party on our behalf, may also use your email address or other contact information to send you newsletters, alerts, special promotional offers, consumer surveys and other promotional or informational messages. If you no longer wish to receive such messages, simply click the ‘unsubscribe’ link that we include at the bottom of every email that we send you. If a different opt-out mechanism is provided in any individual message, please follow the directions included within that specific email.

We may use or permit third-party service providers and suppliers to conduct marketing activities. In conjunction with such marketing activities, we may provide PII to third parties. However, to the extent any PHI is included within PII collected, our use and disclosure of such PHI will be limited to the permissible uses and disclosures described within the Notice of Privacy Practices. If you do not wish your PII to be shared with any third parties for marketing purposes, please contact our Compliance Officer at

Online Appointment Scheduling. Use and disclosure of PII provided through the third-party online appointment scheduling system is governed by the appropriate third-party’s separate terms of use and privacy policy. 

Though we make every effort to preserve your privacy, disclosure of PII to third parties for non-marketing purposes may occur in certain situations such as: (i) responding to a subpoena, court order or other such request; (ii) responding to a law enforcement agency’s request or as otherwise required by law; and (iii) providing PII to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units. In all such instances, we will take the utmost care to disclose only that information which is necessary and appropriate under the circumstances.


A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of Live Urgent Care’s website use cookies to understand user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Live Urgent Care’s website if you do so. 


In addition to the third-party entities referenced above, we may provide links to other third party websites on the Site solely as a convenience to you. However, such linking does not mean, and should not be interpreted to mean, that Live Urgent Care endorses, is affiliated with or makes any representations concerning such third party websites. Live Urgent Care neither reviews, nor controls, nor is responsible for these third party sites or any content therein. By using these links, you will leave the Site. If you decide to access any of the third party sites linked to this Site, you do so entirely at your own risk. Live Urgent Care shall not be liable for any consequences arising from use of the third-party sites referenced above or any other third party websites to which the Site links.


We strive to maintain the security of your information by using appropriate measures designed to protect our systems. However, we cannot guarantee the security of any information that is disclosed online. Consequently, we do not insure or warrant the security of any information you transmit, and you do so at your own risk.


It may be necessary for us to modify this Privacy Policy. We will notify all users by posting an amended version of the Privacy Policy on the Site. Such modifications will become effective on the day they are posted. We encourage you to frequently review the Privacy Policy for any modifications.


If you have any questions or concerns about this policy or the use of your information, or to modify or update any information we have received, please contact our Compliance Officer at

Effective Date: June 29, 2022